Amazon customer says she was charged over $7K to ship toilet paper
Two Amazon customers are complaining that they were charged outrageous prices to ship everyday household paper products.
Georgia resident Barabara Carroll told ABC Atlanta affiliate WSB-TV that she was charged $7,000 after placing an order for toilet paper in March.
Carroll is a building manager who takes care of janitorial needs, and she placed an order for three boxes of toilet paper to be delivered to her home, she told WSB-TV. When she checked her bank statement days later, she noticed a charged for more than $7,500, she said.
Carroll then checked her order history on the site, which stated that the three cases of toilet paper cost $88.17, but the shipping was a whopping $7,455, she told WSB-TV.
Though she was shocked, Carroll figured Amazon's customer service would take care of the mix-up.
"After I screamed, I thought, 'Oh this is not a problem, this is Amazon, and Amazon will take care of it,'" she said.
However, Carroll said Amazon did not refund her the money because she purchased the toilet paper from a third-party seller, Carroll told WSB-TV.
"The hardest part is that Amazon doesn’t stand behind their third-party sellers," she said.
Amazon said Carroll was refunded.