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Amazon customer says she was charged over $7K to ship toilet paper

(WCTI photo)

Two Amazon customers are complaining that they were charged outrageous prices to ship everyday household paper products.

Georgia resident Barabara Carroll told ABC Atlanta affiliate WSB-TV that she was charged $7,000 after placing an order for toilet paper in March.

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Carroll is a building manager who takes care of janitorial needs, and she placed an order for three boxes of toilet paper to be delivered to her home, she told WSB-TV. When she checked her bank statement days later, she noticed a charged for more than $7,500, she said.

Carroll then checked her order history on the site, which stated that the three cases of toilet paper cost $88.17, but the shipping was a whopping $7,455, she told WSB-TV.

Though she was shocked, Carroll figured Amazon's customer service would take care of the mix-up.

"After I screamed, I thought, 'Oh this is not a problem, this is Amazon, and Amazon will take care of it,'" she said.

However, Carroll said Amazon did not refund her the money because she purchased the toilet paper from a third-party seller, Carroll told WSB-TV.

"The hardest part is that Amazon doesn’t stand behind their third-party sellers," she said.

Amazon said Carroll was refunded.

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